Support

Questions, issues, or feedback — we read every message.

Contact

Email: info@getmostfy.com

Response time: Within 48 hours.

When emailing about an account issue, please include the email address you use to sign in. This helps us locate your account quickly.

Frequently Asked Questions

How do I cancel my subscription?

Subscriptions are managed by Apple. To cancel, open Settings → [your name] → Subscriptions on your iPhone, find GetMostFY, and tap Cancel Subscription. Access continues until the end of your current billing period.

How do I delete my account?

Open the GetMostFY app and go to Profile → Delete Account. This permanently removes your account and all associated data and cannot be undone. If you can't access the app, email us at info@getmostfy.com and we will delete your account on request.

Why does GetMostFY need location access?

Location is used to plan routes from where you are and to deliver the point-of-interest narrative as you approach a selected stop on a planned route (within 200 metres). Location is not collected or transmitted when you are not actively on a route.

What does the AI do?

GetMostFY uses Google Gemini to discover points of interest along your planned route and to generate the short narrative you hear as you approach each stop. AI features only run with your explicit consent and can be turned off anytime in Profile. Every AI-generated description has a Report button if anything looks wrong.

I am not getting the sign-in code email

Check your spam or junk folder for the sign-in code email. If it is still missing after a few minutes, confirm the email address you entered and request a new code. If trouble continues, email us at info@getmostfy.com.

The trip cannot find points of interest along my route

Try increasing the detour radius in the trip planning screen, or selecting additional interest categories. Coverage is most dense in countries we have seeded — coverage continues to expand across Europe.

How do I report a problem with a place description?

Every AI-generated description in the app has a Report button. Tap it, select a reason, and submit. We review reports and act on them per our content policy.

Refunds

Refund requests for App Store subscriptions are handled by Apple. Submit a request at reportaproblem.apple.com. Refund requests for Google Play subscriptions are handled by Google through the Play Store app.

Business Information

GetMostFY is operated as a Norwegian sole proprietorship (Enkeltpersonforetak).